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Store Policy
CUSTOMER SATISFACTION
Our top priority is to ensure 100% customer satisfaction during your candle shopping experience. If you are unhappy for any reason, please visit our contact page and we will address all concerns.
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Thank you for your business, we truly appreciate you.
SHIPPING & REFUNDS
Flat Rate Shipping of $10.00 applies to all orders under $75.00
Free Shipping applies to all orders above $75.00
Refunds may be requested within 14 days of purchase if your candle is defective.
Returns/refunds can be submitted via Contact Us Form.
FAQS
When will I receive my order?
Orders require processing time of 3 - 5 days and shipping time of 5 -7 days. Local drop-off available for customers within a 15 mile radius
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My order was damaged during shipping, can I return the item?
Yes, your are eligible for free replacement or full refund of your item.
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Can I make a custom candle order?
Yes, CandleBarne can create custom orders for weddings, birthdays, and other special occasions. A $50.00 deposit is required for orders above $100.00. Inquiries must be submitted 3 weeks from the date of the event.